System Emails are global emails sent based on the feature. Below is a list of system emails along with a brief description. In order to use system emails, you must complete and save the required fields and start Agents where applicable.
System Email |
Description |
Advanced HTML |
Sends email to the specified recipient when the Advanced HTML module is changed. |
Agent | Birthday |
Sends daily email to all active records with a complete birthday in MMDDYYYY format on the current day, with an active email address and who are the minimum age specified in the Send Birthday Email Agent. |
Agent | Contribution Statement Email |
Sends email with the contribution statement attached to all records with an active email address, PIN number and email statement is marked. |
Agent | Daily Email |
Sends a list of all birthdays for the current day to all records marked “staff” or to a specified tag. Consider adding the ##BirthdayDetail## and ##ServingTagDetail## merge fields. |
Agent | Group Leader Registration |
Sends email to the group leader when someone registers for the group to which the recipient is the Group Leader. |
Agent | Group Member Registration |
Sends email to the registrants of a group. |
Agent | Mailing(CASS/Move) |
Sends email when the Cass/Move agent runs. |
Agent | Mission Trip Registration Deposit Reminder |
Sends email to mission team travelers when a deposit is due. This is based on values in the specific Mission Trip. |
Agent | Mission Trip Registration Reminder Email |
Sends email to all mission trip travelers to remind them of a mission trip payment. |
Agent | Serving Reminder |
Sends email reminder to specified serving tag members to notify them of the next serving schedule. Future occurrences for the respective Serving Tags are required. |
Agent | Voicemail Notification |
Sends email when the Arena PBX Voicemail automation agent runs. |
Assignments | Email to Remind Worker |
Sends email to the designated assignment worker when an assignment is not updated or closed by a specified period. |
Assignments | Email to Requestor on Close |
Sends email to the Requestor when a worker closes an Assignment. |
Assignments | Email to Requestor on Entry |
Sends email to the Assignment Requestor when an Assignment is entered. |
Assignments | Email to Requestor on update |
Sends email to the Assignment Requestor when an Assignment is updated. |
Assignments | Email to Worker on Close |
Sends email to the Assignment Worker when the assignment is closed. |
Assignments | Email to Worker on Entry |
Sends email to the worker of the Assignment. |
Assignments | Email to Worker on Update |
Sends email to the worker when the assignment is updated. |
Assignments | Notify Assignment Type Subscriber |
Sends email to the subscriber when an assignment is updated. |
Background Check | Received From Provider |
Sends email to the Background Check Owner when the background check report has been returned from the provider and is available in Arena. Consider including the background check detail URL. |
Background Check | Requested |
Sends email to the Background Check Type Owner when a background check of that type is requested. |
Background Check | Updated |
Sends email to the requestor and/or subscriber when the background check is approved, rejected or updated. |
Classified Approval |
Sends email when a classified ad is approved. |
Counseling | Request |
Sends email to the Requestor and recipients in the CC and BCC fields. |
Event Refund |
Sends email to the registration person when a payment is refunded. |
Event Registration Notification |
If Notify Owner is checked in an Event Tag, Arena sends email to the tag owner when someone registers for the event. |
Login Request |
Sends email to the email address of the user that was provided when the member account was created. |
Merge Person Request |
Sends email to notify designated person when a merge request needs to be processed. |
Mission Trip Contribution |
Sends email once a mission trip payment is made through online giving. |
New User Account | Email Verification |
Sends email to the registered user. |
Newsletter |
Sends e-newsletters to subscriber’s email address provided at the time of subscribing, with a link to the current newsletter. |
Newsletter Subscription | Email Verification |
Sends email to the recipient to verify subscription. |
Online Giving Contribution |
Sends email to the contributor’s email address. |
Online Giving | Rejected Contribution |
Sends email to the designated person with a list of rejected Contributions. |
Password Request |
Sends email to the email address of the user that was provided when the member account was created with password information. |
Prayer Request | Comments |
Sends email when the Arena Process Prayer Requests automation runs. |
Prayer Request | Expire No Renewal |
Sends email when the Arena Process Prayer Requests automation runs. |
Prayer Request | Expire With Renewal |
Sends email when the Arena Process Prayer Requests automation runs. |
Serving Opportunity Details |
Sends email to the first active email address of the Serving Tag Owner(s) when a prospective volunteer registers for a Serving Tag via online Volunteer Registration or the Add Volunteer page. |
Small Group Locator |
Sends email to the first active email address of the Group Leader when a prospective group member registers for a Group via Group Locator or Add Registrant. |
Subscribed Announcements |
Sends email to the first active email address of the recipients whom have subscribed to email announcements. The setting is modeled by the ArenaSubscribedAnnouncement agent. |
User Confirmation Notification |
Sends email to the email address specific in the User Confirmation module. |
Volunteer Signup |
Sends email to the Tag Owner(s) when someone clicks the “Join the Team” button on the external portal. |
Volunteer Service Owner Notification Email |
Sends an email to the service team owner(s) when a serving member has accepted or declined a serving opportunity. |
Volunteer Service Request Email |
Sends an email to a serving member when they have been chosen to serve for a service team position. |
Volunteer Service Cancellation |
Sends an email to a serving member when the service team position that they have been previously chosen to serve on has been cancelled. |