Membership > Background Check

  

 

 

Background Check

 

From the Membership menu, click the Background Checks option to research the status of a background check. On this page, you are able to search by Status, Approved (Yes/No), Requested By, and Requested On. To display the individual results of a person’s background check, click the Name link. From here, click the View Results link to see an electronic .pdf of the current results, “pass” or “fail” the person, click the Name link to view their person detail page, and “save” or “cancel” the results that you have reviewed.

 

Processing

1.          Once the background check report is received, click the Report link and then the View Results link to view the PDF report.

2.          After viewing the report, select the applicable Result from the drop-down list.

3.          Click the Save button.

The results are also available on the Person Detail page of the individual, which displays a background check status, the type of background check, the date of the background check and a name link of the requester.

Processing: This status means that the background check has been submitted.

Received: This status means that Secure Search has reviewed and returned the results.

Passed: This status means the individual has passed the background check process. This status is only available on the Person Detail page.

Completed: This status means that the background check has been passed and only displays on the Background Checks results page.

4.          Click the Save button or the Cancel button for the results that you have reviewed.

 

Review All Background Checks


You can view in process and completed background checks on the Background Checks page.

1.          From the Membership menu, click the Background Checks option.

2.          Select the desired filter parameters or use the column header to perform a single-sort to locate the desired background check.

3.          Click the Apply Filter button. (Filter parameters retain for each user.)

Status: You can filter a single or multiple background check status.

Rejected: This status applies to rejected background check requests.

Requested: This status applies to background check requests that need approval or rejection.

Processing: This status applies to background checks the provider is processing.

Received: This status applies to background checks that have a report ready to review.

Completed: This status applies to completed background checks.

Approved: You can filter by approved (Yes) or not approved (No) background checks.

Requested By: You can filter by the background check requester.

Requested On: You can filter by the background check applicant.

Date Created From: Enter the first date in the date range of background checks you are searching for.

Date Created To: Enter the last date in the date range of background checks you are searching for.

 

Process Background Check Requests


If your organization has security permissions set so that all background check requests require approval prior to processing, the person responsible for approving must either approve or reject the request. Once the background check request is approved, Arena emails the requester with an update to the person’s request.

1.          From the Membership menu, click the Background Checks option.

2.          Click the Name link for whom a background check is requested to open and review the request.

Rejected: This status indicates the background check request was rejected.

Requested: This status indicates the background check request has been submitted but not approved or rejected.

Processing: This status indicates the background check request is been processed by the provider.

Received: This status indicates the background check has been received from the provider.

Completed: This status indicates the background check has been processed.

 

3.          Approve, Reject or Edit as needed. Users with approval permissions can edit all fields.

4.          Once the request is approved, Arena sends the background check request to the provider to be processed.

 

Approve/Reject Background Checks


1.          To view the Background Check report, click the Requested On link. The status must be “Received.”

2.          Click the Results link to view the report. This is a link to the report located on the provider’s secured servers. Once the report displays, you can also save it on a local location.

3.          View the Report.

4.          Select “Pass” or “Fail” for the Result.

5.          Once you select “Pass” or “Fail”, the below page displays, the status changes to “Completed”, the record updates with the Result of Passed or Failed, and an email is sent to the requestor with an update to this request.

 

Page Update


 

Background Check View

Person Detail Page View